At Orient Insurance Saudi Arabia, protecting your personal data is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services.

By accessing or using our services, you acknowledge and consent to the data practices described in this Privacy Policy.

  1. Who We Are

Orient Insurance Saudi Arabia provides innovative insurance solutions designed to serve individuals and businesses across the Kingdom of Saudi Arabia. As part of delivering our services, we may collect and process personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

If you have any questions or require assistance, you can contact us:

Customer Service
800 111 0151

Email
CustomerServices@OrientInsurance.com.sa

  1. What Personal Data We Collect

Personal data refers to any information that can identify you directly or indirectly as an individual.

Depending on your interaction with our services, we may collect information such as:

  • Full name
  • National ID or Iqama number
  • Contact details (phone number, email address)
  • Date of birth or age
  • Health insurance policy information
  • Bank account details
  • Annual income details
  • Vehicle registration information

  1. How We Use Your Personal Data

We process personal data to provide, manage, and improve our insurance services.

Customer Support

  • Managing service requests and customer inquiries
  • Monitoring service quality and performance
  • Improving customer experience

Sales and Marketing

  • Offering relevant insurance products and services
  • Analyzing sales performance and improving service offerings

Insurance Operations

  • Processing policy applications
  • Managing claims and insurance payments
  • Assessing risk and determining premiums

Health Insurance Services

  • Reviewing medical claims and treatment approvals
  • Analyzing healthcare data for service improvement

Fraud Prevention and Risk Management

  • Detecting and investigating fraud cases
  • Managing operational risk incidents

Digital Services

  • Improving website and application performance
  • Enhancing digital user experience

Compliance

  • Ensuring compliance with regulatory and Shariah requirements where applicable

  1. Legal Basis for Processing

We process personal data only when there is a lawful basis under the Saudi Personal Data Protection Law, including:

  • Your consent
  • Contractual obligations
  • Legal or regulatory requirements
  • Legitimate business interests
  • Protection of vital interests

  1. How We Collect Your Data

We may collect personal data:

  • Directly from you when applying for insurance or contacting us
  • From authorized third parties such as partners or service providers
  • From publicly available sources where permitted by law

  1. Your Rights

Under the Saudi Personal Data Protection Law, you have the right to:

  • Be informed about how your personal data is processed
  • Access your personal data held by us
  • Request a copy of your personal data
  • Request correction or updating of inaccurate information
  • Request deletion of personal data that is no longer required
  • Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please contact:

CustomerServices@OrientInsurance.com.sa

  1. How We Protect Your Data

We apply strong security measures to safeguard personal data, including:

  • Secure IT systems
  • Encryption technologies
  • Access controls
  • Internal confidentiality policies

These measures help protect personal data against unauthorized access, misuse, or loss.

  1. Data Storage and Retention

Personal data is stored securely and retained only for the period necessary to:

  • Provide our services
  • Meet legal or regulatory requirements
  • Support legitimate business operations

Retention periods are determined in accordance with applicable laws and internal policies.

  1. Sharing Personal Data

We may share personal data with trusted parties, including:

  • Technology and IT service providers
  • Insurance partners and professional advisors
  • Business partners and service providers
  • Government authorities and regulators where required by law

All third parties must comply with strict confidentiality and data protection requirements.

  1. International Data Transfers

In certain cases, personal data may be transferred outside the Kingdom of Saudi Arabia. Such transfers are conducted in compliance with the Saudi Personal Data Protection Law and applicable regulations.

  1. Marketing Communications

Where permitted by law, we may send information about products, services, and promotions via email or SMS.

You may opt out of marketing communications at any time.

  1. Website Analytics

Our website uses Google Analytics  to analyze website usage and improve user experience.

The collected data is anonymized and aggregated and cannot be used to identify individual users.

  1. Artificial Intelligence

We may use artificial intelligence and advanced technologies to improve services, analyze trends, and enhance digital experiences, in accordance with applicable laws.

  1. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing personal information.