FAQ

Policy is a written contract effecting insurance. A certificate issued by an insurance company has the same contractual effect and significance as a policy. All clauses, riders, endorsements, and the proposal form signed by the insured form part of a policy.

You can download the mobile application (GlobeMed Fit) and explore the policy information and benefits including the after sales services for the medical policy.

Complaints can be registered through our website.

Steps to follow :

• Click on Customer Services
• Select the product and type and submit your complaint.

Write to the customer services email CustomerServices@OrientInsurance.com.sa) providing the reason for the cancellation including the information for the National ID, Sequence Number, IBAN Number.

By Email:

Write to the customer services email CustomerServices@OrientInsurance.com.sa) mentioning the accident number, owner ID and the IBAN Number.

OR

Using Najm service:

You can submit your claim using NAJM portal https://najm.sa/services/e-services

The compulsory motor insurance policy covers damages caused to individuals and property by your vehicle. However, it does not include coverage for damages to your own vehicle while driving.